First of all, let me say, up until this week I have no problems with you. For just shy of a full year, it has been smooth sailing, easy peasy, blue skys, rainbows and unicorns.
This week, though, has been beyond hellish and frustrating and a whole bunch of bullshit.
I sign in online every Sunday. Type in all my information, answer a few questions, submit. Done. A couple of days later, just like magic, money is credited to my debit card, and I can pay my bills and go about my merry way.
Due to Monday being a Holiday, I knew my payment wouldn’t come until Wednesday and I was OK with that. Imagine my surprise when Wednesday rolled around and I didn’t get paid.
I check on line; instead of saying you credited money to my debit card, it says PENDING ISSUE. I call all five numbers you have listed on every single piece of paper you send me, and I get the automated menu which tells me I have to check in on the 14th, my last week reported was September 1, and my last payment is being held for a pending issue which the automated non-live voice can not elaborate on. He says, you will receive a letter in the mail with a date and time someone will be calling you to discuss this issue with you.
I have learned in the past, that the only real way to get any answers from a real live human being is to email them. Which I do.
My name is Rebecca Hood, my date of birth is 07/03/xxxx and the last four of my social are xxxx.
I was supposed to receive my unemployment payment today, and when I checked online it says there is a pending issue. I called the numbers both for St. Louis and for Jefferson City for more information. I could only reach the automated menu which only gave me the same vague information. Could you please give me more information as to what this issue is? I have bills that are due now, and I can’t pay them. Without that I will be without water and electricity. You can reach me by phone at 636-358-0677 or by return email at this email address. Thank you.
Within 90 minutes, I was speaking with a real person who told me I didn’t show up for an appointment I had on August 28th. “Wait, what? What appointment? I didn’t know anything about it.” Well they mailed a letter, did you get a yellow piece of paper with “No” well, you need to call the career center and meet with them, before we can release your funds.
This morning, I called the career center and explained everything to them. They politely said We’re sorry but it’s not our fault you didn’t come to the appointment, it’s not our fault you didn’t get the letter, it’s not our fault you have no money and it’s not our fault you can’t get here. Call the Unemployment Office and see if they can help.
Well, we know that calling them will take me through a whole menu of worthless things only to say they are too busy, the hold lines are too full, and there is nothing they can do, thankyougoodbye.
Once again, I send an email. Four hours later, they call me. I once again explain how I didn’t get a yellow piece of paper in an envelope in the mail. That while the career center seems to believe I possess some kind of super power that allows me to know when they are sending out letters to me so that I can flick a wrist and redirect that letter to the North Pole, I do not in fact possess such powers, and it is in no way my fault I didn’t get the letter. For all I know it got lost. They tell me that I need to call the career center, at which time I inform HER I ALREADY DID call the career center and THEY TOLD ME to CALL HER.
I explain that I didn’t get paid because I didn’t get the letter. I also explain that I was in the career centers office just three weeks ago, and nobody there said a word to me. “Well that’s not my fault” just like the letter getting lost isn’t mine. I also said that 14 cents isn’t enough to do jack squat and I can’t put gas in my car to go to the career center.
Well we can’t release funds until you report.
Yes I get that, just like it’s not the career centers responsibility, it’s yours, and you say it’s theirs. Got that. So can you tell me who’s front porch I should stand on when they disconnect me water and electricity for non payment because you all are unwilling to do anything put point the finger at each other and avoid taking any responsibility of offering any kind of help?
Then she steps up and says “Are you going to let me talk now? Is it my turn?” Sure honey, I’ll listen if you have something new to say that’s not “It’s not our responsibility, it’s not our fault, it’s yours or its theirs”. “Well I’m going to tell you how the system works” I know how the system works. It doesn’t, you all drop the ball three time; letter, face to face, and online. If you can’t get the information to me in one of those three ways, it truly isn’t my fault, but it somehow becomes my problem to fix without you lifting a finger to help. Now, unless you’re going to suggest someway you can help me out here, this conversation is done.
Basically Unemployment Office, your system sucks, and just like the rest of the government offices you absolve yourself of any responsibility in any manner. You pass the blame to someone else, who in turn passes it back to you. So a failure to communicate through three possibly avenues has now cost a lot of time and stress. I am having to beg, borrow and steal money from whom ever I can so I can drive an hour, to spend less than 5 minutes in your glorious offices just so that maybe you can release my funds tomorrow. Frankly Unemployment Office, you suck.
Filed under: Everything Else | Tagged: all of a sudden their failure to communicate has become my problem, I have super powers I didn't even know about, they have washed their hands of all responsibility, Unemployment security isnt so damn secure | Leave a comment »